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CUSTOMERS

CUSTOMER GOAL: Continuously improve our customer satisfaction, recognizing both the war fighter and the program sponsor as our customers.

Strategies

    1. Identify and analyze our customers’ current and future needs to drive the continuous improvement and evolution of our critical capabilities/product areas.
    2. Understand and evaluate our customers’ satisfaction with Crane, quantitatively and qualitatively.
    3. Improve communications with Crane’s customers and team members.

Desired Outcome

Crane provides relevant, high quality products and services to our customers. Our customers are our best advocates and understand and appreciate Crane’s role.

MAJOR INITIATIVES

B&PR and ISO 9000

KEY MEASURES Actual Score Target Score
Current Performance 49 50
Future Relevance 47 50


 

Point of Contact : Strategic Planning Leader
Last Modified: May 11, 2001
http://www.crane.navy.mil/Corp/Strategicplan/cutomers.htm


Strategic Plan

Letter from Commander and Executive Director
Statement of Commitment from Crane Division Board of Directors
Executive Summary
Strategic Intent
Mission
Vision
Guiding Principles
Strategic Goals
Implementation Process
Balanced Set of Corporate Measures
Managing the Future
Tying It All Together