Continuously improve our customer satisfaction, recognizing both the war fighter and the program sponsor as our customers.
- Identify and analyze our customers’ current and future needs to drive the continuous
improvement and evolution of our critical capabilities/product areas.
- Understand and evaluate our customers satisfaction with Crane, quantitatively and
- Improve communications with Cranes customers and team members.
Crane provides relevant, high quality products and services to
our customers. Our customers are our best advocates and understand and appreciate
B&PR and ISO 9000
| KEY MEASURES
|| Actual Score
|| Target Score
| Current Performance
| Future Relevance
Point of Contact : Strategic
Last Modified: May 11, 2001